Corona special info - Last update May 27 2020

All production is running normally here at Valentina Girls and all orders are being shipped out as usual. To compensate for slower shipping times to some parts of the world we ship all dolls out within 24 hours. During the Corona crisis we are also running different special offers every week as a special treat for our customers.

Shipments to Europe are getting to their destinations in normal time without any delays.

Standard shipping to the USA and Canada is taking about a week more than usual to most places. There could be local delays at regional sorting centers du to the corona situation. At the moment the USPS Chicago sorting center is experiencing delays adding time to shipments to Illinois, Wisconsin, and Michigan. If you are in that area and you want your doll soon we recommend selecting Expedited Air Service instead of standard shipping. If you don't mind the wait standard is fine.

While delivery speed has been impacted reliability is unaffected. Not a single shipment has been lost since Corona started. They all get there, just a bit slower.

Our Expedited Air Service shipping option is handled by UPS and is completely unaffected by Corona and takes about 4 business days to the USA and Canada.

Since some parts of the USA are getting hit by local delays in the postal system we have for the remainder of the Corona crisis reduced the cost of Expedited Air Service to the USA which is handled by UPS and is not affected by Corona delays. The cost has ben reduced from $143 to $93 for large dolls, and from $110 to $90 for smaller dolls. The actual cost is still the same, but we will absorb the difference in order to give our customers the best possible service.

Shipping to other parts of the world is working fine, but with similar delays as the USA and Canada.

Some more info on the Corona situation can be found in our forum here:
Corona Situation

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